Cancel hotels because of volcanic ash?

Over the past 2 months many of our customers have been in contact with our call center regarding the volcanic ash cloud. We have been contacted both by customer who have made bookings who are worried they can not fly to their destination, and also by people who are stranded and can not fly back.

Bookahotelonline.co.uk have been in contact with most our partners to make sure that clients who have been affected by the ash cloud will get all the help and assistance needed if they have been stranded somewhere.

We do not charge any booking fee, and our clients only pay when they check out of their hotel. Every hotel we have listed have specified their cancellation policy, and this can be viewed both before submitting your booking but also it is specified on your booking confirmation. In general city and urban hotels operate on a policy where customers can cancel up to the same day of arrival. But on some destinations, especially holiday and leisure, hotels might operate with different policies. BUT, also in these cases Bookahotelonline.co.uk and our partners have been very successful in agreeing with hoteliers to be void any cancellation fees if people have not been able to travel because of the volcanic ash.